Everything about ordering, delivery, payments and support. Can't find your answer? Send us an inquiry.
Cloud VPS and web hosting are usually provisioned within a few hours after payment confirmation. Dedicated servers and colocation typically take 1–3 business days, depending on hardware availability and configuration review.
We support bank transfer and major credit cards; PayPal is available for select services. Business customers can request monthly or quarterly invoicing.
First-time cloud VPS and web hosting orders include a 7-day money-back window. Dedicated servers and colocation are provisioned to your specification, so please contact us before ordering and we will work out a suitable arrangement.
Our network is built with redundant upstream carriers and 24/7 monitoring, and we target 99.9% network availability. Contractual SLA terms and service credits can be arranged for business plans.
Yes. Basic migration assistance for web hosting and VPS is included at no extra cost. Larger dedicated or colocation projects are handled as a planned migration with a dedicated engineer.
We offer IPv4 and IPv6 leasing, dedicated VLANs, BGP sessions and ASN announcement support across our network. Tell us your addressing requirements and we will design a suitable plan.
Remote hands are available 24/7 for routine operations. On-site visits can be arranged by appointment with advance notice, accompanied by our data center staff.
Email info@datamedia.top any time, or use the inquiry form on our site — our engineers respond around the clock, with priority handling for business customers.
Still have questions?
Send us an inquiry and get a straight answer from an engineer.